Alternative Solutions reputation was built on a backbone of prompt, efficient and effective support. Software Support and Hardware Maintenance are still core to the business and clients know that we can be fully relied upon to act quickly to resolve any issues as part of a bespoke support contract or add value to a vendors support contract.
We believe that it is important for organisations to have
a contract in place which ensures…
• loan of replacement equipment in the event of hardware failure
• fault diagnosis whether it is hardware or software
• guaranteed response times
…and most importantly the support of …
• servers • operating systems • tape backup.
It is important to note, that our Support Service covers various areas which we feel are not adequately covered by manufacturer warranty. Manufacturer policy is to resolve problems over the telephone in the first instance and then dispatch an engineer if necessary; however, neither Manufacturer telephone or engineer response times are guaranteed.
|
