The market for workflow is large and diverse. Some industries with set and rigorous processes (e.g. insurance claims) benefit from the very structured and prescriptive workflow implementations. The users have very little, if any flexibility on the tasks they perform or the process of the business.
Most companies have a set of procedures but they have to be adapted for the unusual or unexpected requests from clients. For this any workflow process must be adaptable for a new request. Trusted members of staff must be able to quickly set up new workflows, or modify existing ones, to reflect the task in hand.
Alternative Solutions have experience in setting up these workflow systems. Working with our clients we implement the basis of the procedures then allow the business processes to be implemented by the client as they develop.
This creates a formal process and an audit trail of what has happened, while maintaining flexibility in working practices. It allows actions to be taken in a timely manner, while responsibility and ownership of the process remains with the users.